How do I place an order?

Visit bit.ly/eruditeartist-shop and peruse the items listed. You may order directly on the store or DM me on Instagram: instagram.com/jveruditeartist

How do I pay for my orders?

For residents of the PHILIPPINES You may pay thru BPI, Gcash or Paypal (4% charge applies for Paypal payments) INTERNATIONAL Paypal (4% charge applies for Paypal payments) All instructions and provided upon checkout.

What are the shipping options?

AUGUST 14, 2020 - COVID-19 ANNOUNCEMENT: DUE TO PANDEMIC, PLEASE EXPECT DELAYS AND LONGER SHIPPING TIME FOR LOCAL DELIVERY. BECAUSE METRO MANILA, PHILIPPINES IS UNDER M. ENHANCED COMMUNITY QUARANTINE, INTERNATIONAL SHIPPING IS SUSPENDED UNTIL FURTHER NOTICE 1. PICK UP (via Lalamove, Grab, etc) available for NCR, Rizal, and Antipolo Areas ONLY Select I’ll Pick It Up Myself Delivery Booking and Fee will be shouldered by buyer. Pickup location is at Cainta, Rizal. Exact location will be sent via email/DM, along with contact name and person. (Use Robinsons Cainta-Junction to check your delivery's estimated fee). 2. LOCAL COURIER (PHILIPPINES ONLY) via ABest/J&T Select Ship To My Address Choose: Metro Manila Rate: PHP 90.00 or Provincial Rate: PHP 165 3. INTERNATIONAL COURIER (Worldwide) via DHL Select Ship To My Address Choose International Custom Shipping (via DHL) $25.00* Choose either to wait for quotation by selecting INTL DHL Shipping or Choose to pay automatically via Paypal or Paypal Credit. Selecting this option means you agree to pay any additional charges that are beyond the declared shipping estimate. *RATE DECLARED IS AN ESTIMATE. Please read INTERNATIONAL SHIPPING GUIDE for further details.

How do I track my order?

All orders are provided shipping/tracking number and will be sent to you.

What happens when my item is missing?

In the events that a package goes missing, The Erudite Artist is not liable for any loss upon handing the item to the courier, however, I will provide assistance to help find your parcel.

Do you accept refunds/returns?

Fully paid orders are processed immediately, therefore cancellations are strictly not allowed. Due to the nature of the products being handmade, slight imperfections will be present. However, defective and faulty products with substantial evidence upon receiving will be provided replacements. Sale items are not eligible for refunds/replacement.

What are you selling?

The shop offers both PHYSICAL PRINTS and DIGITAL PRODUCTS. Please read the labels carefully to avoid any inconvenience. All products with [DIGITAL] need no physical items to be shipped. Purchases are downloadable upon checkout/payment. All products with [PRINTS] will require shipping and are on preorder basis. PLEASE READ PREORDER POLICY for further details.

Should you have any further questions/concerns please feel free to email at janus.zate@gmail.com or send me a private message on Instagram: instagram.com/jveruditeartist